Due to the current decision of the federal government and the heads of government of the federal states to close all theaters from November 2nd, 2020, all Mousonturm live events will be canceled from the same date until probably May 9, 2021.
Canceled and rescheduled events
—> “Van der Graaf Generator” postponed to 18.9.21
—> “The LOKAL Listener – Gregor Praml trifft Heinz Dieter Sauerborn” postponed to 21.03.2021
—> “Bummelkasten” postponed to 30.10.2021
—> “Pantha du Prince plays Conference of trees” postponed to 01.11.2021
–> Konzert “Van der Graaf Generator” postponed to 19.9.2021
–> Veit Sprenger / Tobias Euler / Thies Mynther „Moon Machine, Grounded“ to be resceduled
–> Bar im BAU. Playlist Matthias Pees (16.04.2021) to be resceduled
—> Stefanie Sargnagel Lesung “Dicht” (11.10.20) to be resceduled
–> The LOKAL Listener – Gregor Praml trifft Stephan Weiler (17.01.) postponed to 09.05.21 (digital)
Cancellations / ticket refund
–> Derya Yıldırım (16.4.2021) canceled
–> Malakoff Kowalski “Soloklavier” (17.4.2021) canceled
–> Lambert (17.01.2021) canceled
–> Antonia Baum zu Gast bei Klaus Walter (24.03.) canceled
As an alternative to having the price of your ticket returned to you, you can also choose to donate the cost of tickets already purchased. This applies to all events that have not yet been refunded. The campaign is entitled #seidabeispendedeinticket and can be found on the Reservix page.
Ticket Refunds for Events
The Mousonturm team or our ticket partner Reservix will be contacting you directly regarding the refund of already purchased tickets. This process may take some time and your patience is greatly appreciated. If you bought your ticket directly at the Mousonturm box office, please send an email to firstname.lastname@example.org with the name of the performance, the performance date and the ticket code (4 digits below the barcode).
Tickets remain valid for all events taking place at a later, alternative date. If desired or necessary, because you are unavailable at the alternative date, such tickets can also be refunded via the ticket agency or online system that they were originally purchased at.
–> If you bought your tickets online or in advance at a ticket agency, please be patient! We are working hard to process all events as quickly as possible, but not all events will be activated for refund immediately.
–> If you bought your tickets in advance through a specific ticket agency, please also contact that same specific agency for your refund. Some agencies currently have modified business hours, so we recommend contacting them in advance and asking about their service and opening hours.
–> The refund of tickets purchased online is possible via the Reservix ticket website. Please be patient, as the process might take some time.
What can I do if I cannot use my already purchased tickets due to illness?
- You can transfer your already purchased tickets to someone else
Even personalised tickets can be transferred to another person. The person to whom you have passed on the ticket can correct the contact details directly at the venue.
- Alternatively, you can give your ticket back to the Mousonturm on commission.
If Mousonturm successfully resells your ticket, we will refund the price of purchase. Please contact us as soon as you know that you are unable to attend the show and send the following information – at the latest until the start of the performance – to email@example.com :
– title of the performance,
– date of the show and
– the ticket code (4 digits below the barcode)
Please also tell us whether you bought the ticket
-> at a ticket agency
-> or directly from the Mousonturm box office.
We will then cancel your ticket and release it again for sale. Please understand that the reverse transaction process can take up to one or two weeks and that we can only refund the price of purchase if the ticket is successfully resold.